Refund Policy

Last updated: September 22, 2026

PopJoy Games, Inc. sells digitally delivered items. Because digital products cannot normally be returned after delivery, all orders are generally final and non-refundable, except in the limited situations described below or where applicable law requires otherwise.

1. Eligible Refunds

We may issue a refund when:

• the same order was charged more than once;
• we determine that we cannot deliver the purchased item;
• an incorrect amount was charged because of our system error;
• a refund is otherwise required by applicable law.

2. Non-Refundable Situations

Refunds generally are not available when:

• the digital item has already been correctly delivered;
• the customer changes their mind after ordering;
• delivery is delayed or fails because the customer supplied an incorrect friend code, invite link, email address, or other delivery information;
• the customer is unavailable, offline, does not accept the transfer, or does not respond to reasonable delivery messages;
• a third-party platform restricts, delays, or rejects a transfer for reasons outside our reasonable control.

3. Requesting a Refund Review

Email weiq9635@gmail.com as soon as possible and no later than seven days after the order date. Include your order number, the email used for the order, and a short explanation of the issue. Do not email payment-card numbers or other sensitive financial information.

4. Review and Processing

We may review delivery records, payment records, messages, and the information submitted with the order. Approval is not automatic. If approved, a refund will generally be sent to the original payment method. The time required for the credit to appear depends on the payment provider and financial institution.

5. Duplicate or Unavailable Inventory

If a payment is completed but inventory is no longer available, we may cancel the affected item or order and issue a refund. A duplicate payment confirmed by our records will also be refunded.

6. Charge Disputes

Please contact us first so we can investigate. Nothing in this policy limits rights that cannot legally be waived. Knowingly submitting a false payment dispute may result in refusal of future orders.

7. Contact

PopJoy Games, Inc.
California, United States
Email: weiq9635@gmail.com